compensation:Service Writer I $25-29 per hour. Comprehensive benefit package including fully paid employee medical and dental, life insurance, paid time off, sick leave, 401(k), and more.
Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Writer to serve customers at our Lynden location.
Primary responsibilities include:
• Assist the Service Manager in accomplishing company financial and service goals.
• Assist in scheduling and assigning technicians to efficiently make repairs on customer and internal equipment.
• Ability to make sound judgments in dealing with customer repair requirements.
• Assist Service Manager in optimizing employee performance through effective and ongoing training & development, evaluation, recognition and corrective management practices to produce expected results.
• Prepare Work Orders and daily time records for technicians and reconcile to ensure accuracy.
• Assists in making sure that the service team effectively communicates with both internal and external customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.
• Maintain efficient internal and external Work Order records and retention.
• May maintain SDS records.
• May complete majority of warranty claims.
• Effectively respond to incoming calls and route/address accordingly in a timely manner.
• Direct supervisory responsibility of 2-6 technicians.
Requirements include:
• High school diploma/GED required
• Trade or Technical School Diploma preferred
• Strong relational skills
• Solid understanding of technical components in assigned area(s) (i.e. Irrigation, Material Handling, Harvesters, Ag or Construction)
• Strong diagnostic skills with the ability to document and appropriately relay customer equipment issues
• Strong communication skills—both written and verbal
• Effective supervisory skills
• Ability to effectively manage and resolve conflicts and complaints both internally and externally
• MS Office WORD – Intermediate, EXCEL – Intermediate
• 1-3 years of directly applicable experience preferred
• Excellent written and verbal communication skills
• Proven customer service skills
• Exceptional dependability with the flexibility to work hours necessary to meet seasonal business needs and periodic on-call requests
• Strong detail orientation
• Ability to successfully operate applicable business systems
Interested in joining us? Send your resume or drop it off at our store: 410 19th Street, Lynden. You can also pick up an application in-store or find it at the FEC Application at the link above.
Principals only. Recruiters, please don't contact this job poster.